Bexar County Launches YourGOV - Web Based and Mobile Phone Solution
What is YourGOV?
Please note that the use of YourGOV is intended for the
reporting of non-emergency issues only. If you need immediate Police or
Fire response, please call 911.
YourGOV is an application that allows Bexar County Citizens to report
non-emergency related issues to the County. YourGOV can be used via the
Web or your mobile phone. By using YourGOV, the Citizen will be able to
submit an issue and track its progress from submittal to completion via the
Web. Issues are brought directly into the County’s Work Management solution
where they can be forwarded on to the responsible department. By entering in an
address or selecting a location on the map, the Citizen will be able to view
where in Bexar County their issue is located. In addition, the
Citizen will be able to view issues that have been submitted by other Citizens
and track their status.
How does YourGOV work on the Web?
In order to use YourGOV, the end user will need Microsoft’s Silverlight plug-in
installed on their computer. Silverlight enhances interactivity wherever the
Web works. This
free download is available here.
When a Citizen follows the
link to YourGOV Citizens Request Portal, the first
action they must do is to log in using a valid email address and password.
If the Citizen is a first time user, they will create a profile at which time
they can start to use the application. Once successfully registered and logged
in, the Citizen can select Add Request and enter an address or click on
the map, select an issue and the date the issue was observed and enter any
pertinent details. Once submitted, the issue will be reviewed by County Staff
and the appropriate action will be taken.
How Do I Track My Submitted Issues?
Upon Submittal, the Citizen will be able to look at the issues they have
submitted by selecting the My Requests button in the upper right hand corner of
the screen. To view other requests, select All Requests in the upper right hand
corner. Blue dots on the map represent where different issues have been
reported and the issue that is currently being viewed will have an orange halo
surrounding it. The Citizen can check on their submitted issues by logging in
to see what Activity has been assigned to the issue, when the issue was closed
and any notes County Staff have submitted regarding the issue.
Can I Submit An Issue From My Cell Phone?
Yes, you can! YourGOV currently supports the Apple iPhone and
Android. A solution for Blackberry phones is in development. As with the
web application, a Citizen can report an issue which in turn will be brought
into the County’s Work Management solution. To download the YourGOV phone
application, please search for it in the
App Store or in the Google
What Is The History Of YourGOV?
YourGOV was developed by Cartegraph, a municipal technology provider
that Bexar County has been partnering with for over 5 years to assist
in providing asset and work management solutions. With over 1,000 clients in
North America, the YourGOV applications are widely available. For more
information on Cartegraph, please visit their
Link to Awards and Presentations.
Having trouble with YourGOV? Please contact the YourGOV Administrators
for Bexar County at 210-335-6700.